Us | Diamond Cleaning Service
Professional - Our Definition
We are a family-owned business who are dedicated to serving our neighbors and friends. With over 3 decades of experience in customer service, we know how to get it done.
Over the years, we’ve learned that exceptional service begins and ends with experienced and friendly professionals, which explains our rigorous hiring process. We believe our team is the best in the business and have complete and total confidence in every person providing our services in your home or business.
We understand you have choices and that is why we work so hard in providing exceptional customer service. It's one thing to say it and another to do it.
Being a professional in your chosen field means much more than just holding a college degree and donning a business suit. The way in which we conduct ourselves is a key component.
Here are 10 characteristics true professionals possess in the workplace (not in any order of importance).
1. A Neat Appearance
Look sharp and organized: Iron our clothes, polish our shoes, and practice good hygiene and grooming.
2. Proper Demeanor (in Person and Online)
Be polite and well-spoken 100 percent of the time. Whether we’re speaking with customers, superiors, or co-workers, keep calm and be tactful, even intense situations.
Get our work done on time.
Respond to requests promptly and follow-through with promises in a timely fashion.
Set benchmarks and meet them to demonstrate reliability.
Express confidence, but not attitude.
Become an expert in our field: Continue our education, attend seminars, and attain relevant professional designations. Remain teachable. Knowledge is power!
Compose our letters and emails to be brief and to the point. Making sure we have a professional signature and email address.
Keep our tone polite and formal.
6. Good Phone Etiquette
Identify our-self with our full name, company, and title when placing and/or answering a call.
Do not dominate the conversation; listen intently and process what the other person is saying.
Do not use slang terms and mind our tone of voice.
Smile while we talk: The caller may not see it, but they can hear it in your voice.
Maintain your composure, even when facing a difficult situation. If a customer or superior is being belligerent, do not mirror that behavior. Diffuse the situation with your professional demeanor.
IEHA & ARCSI members agree to follow a code of ethics. It is imperative we display ethical behavior at all times, on or off the clock.
Keep our area neat and organized for easy execution of tasks.
Keep an updated appointment book so we don’t forget meetings.
Carry only the necessary contents for the day in our briefcase.
Take responsibility for our actions. Own our mistake, work to resolve it, and fix it as soon as possible. Even better: Learn from our mistakes.
These are our promises to you, your family, and employees.